Refund and cancellation policy
How cancellations and refunds work for websites, software and plans bought from Soros Tech.
Before work starts
If you cancel within 48 hours of paying and before we have started work, we refund the full amount you paid.
After work has started
Once work has started, the advance covers the time and effort already spent. If you cancel, we refund any part of your payment that is more than the value of the work completed and delivered to you so far, calculated fairly against your quote. Finished and delivered milestones are not refundable.
After delivery
Once the finished site or software has been handed over and accepted, payments are not refundable. If something does not match the agreed scope, tell us within 30 days and we will fix it at no extra charge.
Monthly plans
You can cancel a monthly hosting, maintenance or support plan at any time. Cancellation takes effect at the end of the period you have already paid for. We do not refund part of a period that has started.
If we cannot deliver
If we are unable to deliver what we agreed, we refund the payment for the undelivered part in full.
How refunds are paid
Approved refunds are returned to the original payment method. Card refunds usually reach your account in 5 to 10 working days, depending on your bank. Bank transfer refunds are sent to the account the payment came from, and any bank charges are borne by the sender.
How to ask
Email soros.group.india@gmail.com with your name, the invoice number and the reason. We reply within 2 working days.
Last updated 14 November 2026. Madilicious EmberCraft Private Limited, New Delhi, India.